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Hi, Thanks for getting back to me. That's unfortunate. In order to troubleshoot we need some more details about what's going on. Please provide a screenshot, and also please double-check you have the right COM port. If you have any information about what could've got it to work last time that'd be ...

Hi, Águeda here. Sorry you're experiencing this issue, could you please provide some more details to help us troubleshoot? Has the device ever worked before? Are you sure you're trying the right COM port? Even if the port can be opened it may not be the one your CloudWatcher is plugged into. Edit: I' ...

Hi Joe,

Águeda here. Please refer to this thread about the same topic, and feel free to ask us there if you have any other questions

All the best,

Águeda ~ Queen Bee